Quality Matters
From Clinical Care to Customer Service
Series: QuintEssentials of Dental Practice, Volume 31
1st Edition 2007
Book
Hardcover, 182 pages, 71 illustrations
Language: English
Categories: Interdisciplinary, Practice Management, Science and Research, General Dentistry
Stock No.: 31301
ISBN 978-1-85097-100-9
QP United Kingdom
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Contents
Chapter 01. Introduction
Chapter 02. The meaning of quality
Chapter 03. Quality Concepts
Chapter 04. The challenge of measurement
Chapter 05. Continuous Quality Improvement
Chapter 06. Clinical Audit
Chapter 07. Clinical Governance
Chapter 08. Evidence-based dentistry
Chapter 09. Service Quality
Chapter 10. Business Implications
