Online Dispute Resolution

Subject to the regulations of Article 14 (1) of the Online Dispute Resolution Regulation, the European Commission offers the possibility of dispute resolution on their website at www.ec.europa.eu/consumers/odr/. You can use this site to try to reach an out-of-court settlement.

Quintessence Publishing takes part in the Dispute Resolution Regulation before a consumer arbitration authority as defined in the Verbraucherstreitbeilegungsgesetz (VSBG, German Law on Consumer Dispute Resolution). The responsible authority is:

Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V.
Straßburger Straße 8
77694 Kehl am Rhein
www.verbraucher-schlichter.de