Subject to the regulations of Article 14 (1) of the Online Dispute Resolution Regulation, the European Commission offers the possibility of dispute resolution on their website at www.ec.europa.eu/consumers/odr/. You can use this site to try to reach an out-of-court settlement.
Quintessence Publishing takes part in the Dispute Resolution Regulation before a consumer arbitration authority as defined in the Verbraucherstreitbeilegungsgesetz (VSBG, German Law on Consumer Dispute Resolution). The responsible authority is:
Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V.
Straßburger Straße 8
77694 Kehl am Rhein
www.verbraucher-schlichter.de
