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    • Quintessence Publishing Italy
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    Raj Rattan

    Quality Matters

    From Clinical Care to Customer Service

    Series: QuintEssentials of Dental Practice, Volume 31
    1st Edition 2007
    Book
    Hardcover, 182 pages, 71 illus
    Language: English
    Categories: Interdisciplinary, Practice Management, Science and Research, General Dentistry

    ISBN 978-1-85097-100-9
    QP United Kingdom

     

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    This unique book considers the concept of quality as it relates to the provision of dental care. For the author's purposes, quality is defined in relation to the process of care, the service given, the people delivering the care, and the environment in which the care is provided. In each of these various facets of dental care, the author considers the process of measuring, assessing, improving, and monitoring quality and its impact on the way we work and live.

    Contents
    Chapter 01. Introduction
    Chapter 02. The meaning of quality
    Chapter 03. Quality Concepts
    Chapter 04. The challenge of measurement
    Chapter 05. Continuous Quality Improvement
    Chapter 06. Clinical Audit
    Chapter 07. Clinical Governance
    Chapter 08. Evidence-based dentistry
    Chapter 09. Service Quality
    Chapter 10. Business Implications
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    Cover, Rattan: Quality Matters