Terms and conditions for the supply of Quintessence products
Your details
a. When you register with the www.quintessence-publishing.com/gbr/en website, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.
b. If any of your details change, such as your credit card billing address, you must inform Quintessence as soon as possible. You may update your details by signing into your account on the Quintessence website and updating the relevant section.
The contract between us
a. Any contract for purchases made through the website will be with Quintessence Publishing Co Ltd, whose registered office is situated at Quintessence House, Grafton Road, New Malden, Surrey, KT3 3AB. Company registration number 1610710.
b. Quintessence must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. Payment is not taken until the point of despatch of the goods to you from our distribution centre. Once payment has been received, Quintessence will confirm that your order has been received by sending an email to you at the email address you provided in your registration form. The email will include your name, the order number, and the total price. Quintessence's acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
c. Quintessence is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.
Withdrawal by you from the contract
If you are an individual and are not buying goods on behalf of a business, there are certain circumstances in which you may withdraw from the contract and these are set out here. This right to withdraw does not apply to business buyers.
a. You may withdraw your order for goods at any time up to the end of the twenty first working day after you have received the goods. You do not need to give Quintessence any reason for withdrawing your order nor will you have to pay any penalty.
b. The only circumstance in which you cannot withdraw your order is where you have taken the goods you have ordered (or the ones in relation to which you want to withdraw) out of the sealed package in which they were delivered.
c. To withdraw your order, you must notify Quintessence via email at the email address set out in the Quintessence returns section of this website.
d. If you have received the goods before you withdraw your order then, unless you have lost your right to withdraw because you have taken the goods out of their sealed package, you must send them back to the Quintessence return address at your own cost and risk, unless the goods were supplied faulty or damaged. If you withdraw your order but Quintessence has already processed the goods for delivery and you have received them, you must not unpack the goods when they are received by you and you must send the goods back to Quintessence at the Quintessence return address at your own cost and risk as soon as possible.
e. Once you have notified Quintessence that you are withdrawing your order, any sum debited to Quintessence from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order.
Availability of goods you order
If Quintessence has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by Quintessence from your credit card will be re-credited to your account. The refund will be made as soon as possible and in any event within 30 days of your order. Quintessence will not be obliged to offer any additional compensation for disappointment suffered.
Delivery of goods to you
a. Quintessence will post, or arrange a courier on your behalf, for the goods ordered by you to the person and address you give Quintessence at the time you make your order. For goods delivered outside of the EU, the consignee (i.e., the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined. The consignee will be responsible for both customs’ clearance and payment of customs duties and local taxes where required.
b. Delivery will be made as soon as possible after your order is accepted. All delivery times quoted on the website are estimates only, based on availability, normal processing, and delivery companies.
c. You will become the owner of the goods you have ordered when the goods are dispatched to you from our distribution centre.
Customs charges
If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that Quintessence has no control over additional charges in relation to customs clearance. Quintessence recommends that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.
Liability
This is as follows:
a. If the goods Quintessence delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, Quintessence shall have no liability to you unless you notify Quintessence in writing at the Quintessence contact address or via email of the problem within 10 working days of the delivery of goods in question.
b. If you do not receive goods ordered by you within 30 days of the date on which they were despatched to you, Quintessence shall have no liability to you unless you notify Quintessence in writing at the Quintessence contact address or via email of the problem within 30 days of the date on which the goods were despatched to you.
c. If you notify a problem to Quintessence under this condition, Quintessence's only obligation will be, at its option, to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question to the original method of payment, unless such method is no longer valid in which case Quintessence vouchers will be issued to the value of the refund due.
d. Quintessence will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to Quintessence under this condition and Quintessence shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph (c) above.
e. Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law that may not be excluded nor in any way to exclude or limit Quintessence's liability to you for any death or personal injury resulting from its negligence.
Nothing in this contract creates any right that is enforceable by any person who is not a party to the contract.
Force Majeure
Quintessence shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
Invalidity
If any part of these conditions is unenforceable (including any provision in which Quintessence excludes its liability to you) the enforceability of any other part of these conditions will not be affected.
Complaints
Quintessence operates a complaints handling procedure which is used to try to resolve disputes when they first arise. If you have a complaint, please contact Quintessence as soon as possible.
Governing Law
The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.
Entire Agreement
These terms and conditions, together with the current Quintessence website prices, delivery details and Quintessence's contact details, set out the whole of our agreement relating to the supply of the goods to you by Quintessence. These terms and conditions cannot be varied except in writing signed by a director of Quintessence. Nothing said by any salesperson on behalf of Quintessence should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by Quintessence. Quintessence shall have no liability for any such representation being untrue or misleading.
Disclaimer
The nature of Internet communications means that your communications may be susceptible to data corruption, interception, and delays. Quintessence shall not be responsible for any detrimental reliance you place on this website or its contents.
Quintessence is providing this site and its contents (including any downloadable data or software) on an 'as is' basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties, whether express or implied, to the fullest extent permitted by applicable law. In addition, Quintessence makes no representations or warranties about the accuracy, completeness, or suitability for any particular purpose of the information and related graphics published in this site or that any software or the server that makes it available are free of viruses or other harmful components.
The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Quintessence howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law.
Neither Quintessence nor any of its Directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect, or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Hyperlinks
Our website may contain hyperlinks. These hyperlinks connect you to sites of other organisations, which are not our responsibility. We have used our reasonable endeavours in preparing our own website and the information included in it is done so in good faith. However, we have no control over any of the information you can access via other websites. Therefore, no mention of any organisation, company or individual to which our website is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of Quintessence.
Copyright notices
All design, text, graphics and the selection or arrangement thereof are the copyright of Quintessence, or of other copyright owners. Permission is granted to electronically copy and print in hard copy portions of this site for the sole purpose of placing an order with Quintessence or using this site as a shopping resource. Any other use of materials on this site (including reproduction for purposes other than those noted above and modification, distribution, or republication) without the prior written permission of Quintessence is strictly prohibited.
Trademarks
All trademarks, product names and company names or logos used in this site are the property of their respective owners. No permission is given by Quintessence in respect of any such other trademarks, product names, titles or logos and such use may constitute an infringement of the holder's rights.
Interpretation
In these terms and conditions:
Quintessence means Quintessence Publishing Co Ltd, Quintessence House, Grafton Road, New Malden, Surrey, KT3 3AB, or any connected organisation that actually supplies goods ordered by you and any successor to its business;
'working day' means every day of a calendar year apart from weekends and statutory and public holidays;
'us' means Quintessence and you together; and
'you' and 'your' means the person ordering goods under these terms and condition
Privacy Policy
This notice describes the privacy policy of Quintessence Publishing Co Ltd. By visiting www.quintessence-publishing.com/gbr/en, you are accepting and consenting to the practices described in this Privacy Policy.
When you register with Quintessence or place an order with us, we require your name, invoice and delivery address, credit/debit card number and expiry date (unless you use an alternative payment method), email address and telephone number. This information allows us to fulfil your order and notify you of its status. All orders are fulfilled using a third-party service provider. We therefore pass on your information to our service provider so that your goods can be delivered to you. Our service provider has assured us that the confidentiality of your information is protected; it is neither passed on nor used for any purpose other than to deliver your ordered goods.
From time to time, we may include inserts advertising our goods and services with your ordered products to inform you about special offers or events we think may be of interest to you. This is done via email and post. It is therefore important that your data is available to us, so that we can continue to provide you with a first-class service. You always have the option of opting out of our marketing materials.
We use your IP address to help diagnose problems with our server and to administer our website. Your IP address is also used to help identify you and your details on our database.
We monitor customer traffic to help us develop and improve our website. To enhance your use of the website, you will be given a session ID, which will only last for the duration of that visit to the site. Each time you visit the site you will be assigned a different session ID.
By submitting your information you consent to the use of the information as set out in this policy. If we change our Privacy Policy, we will update this page.
Cookies
Our site uses cookies to keep track of your visits to our website. A cookie is a small file that can be stored by your browser on your computer's hard drive. We may use these for a variety of purposes, such as to save your password so that you do not have to re-enter it every time you visit our site.
You can usually change your browser so that it will not accept cookies.
Security of your information
We follow strict security procedures regarding the storage and disclosure of information that you have given us. This is to prevent unauthorised access or unlawful processing of your personal information. We keep your information confidential and store it on a secure server, which is password protected, and protected by a firewall. We use secure socket layer software (SSL) to encrypt all your personal information including your credit card number and your name and address. Quintessence's internal procedures cover the storage, access, and disclosure of your information.
Non-disclosure to third parties
We will only disclose your personal data to third parties if this is required for the purpose of completing your transaction with us.
We use your information only as set out in this Policy and will not sell, rent or pass your information on to others for marketing purposes without your express consent.
We may also release account information if we believe in good faith that this doing so is reasonably necessary to comply with the law.
Your consent
By submitting your information and using our website, you have consented to allow us to use your information in this way.
Please be so kind as to inform us should you no longer require our products and services and wish to be removed from our database.
Accessibility statement
Quintessence is committed to meeting the standards and requirements of the Disability Discrimination Act. We aim to make this website compliant with priority 1, 2 and 3 guidelines of the W3 Web Content Accessibility Guidelines.
Browser compatibility
The standard support browser versions are:
- Internet Explorer v7.0
- Firefox v2.0
- Netscape 6.2
On Windows platforms (NT4, 95, 98, ME, 2000, XP) as well as Macintosh computers.
Links
In most cases the text of the link fully describes the target. Wherever possible, links are written to make sense out of context. Many browsers (such as JAWS, Home Page Reader, Lynx and Opera) can extract the list of links on a page and allow you to browse the links separately from the page. Link text is not duplicated, so that links on the same page with the same link text always point to the same address.
Stylesheet
A stylesheet is used with relative font sizes on all text, with the exception of graphical text.
PDF documents
To read PDF documents with a screen reader please visit the Access Adobe website, which provides useful information and resources.
Images
Images on this site include descriptive ALT attributes.
Layout
The site is free of frames. No important information is conveyed exclusively using colour.
Text size
Most modern browsers have an option to increase the size of viewable text. This is generally located in the top toolbar of your browser under the 'View' option. Also, the CTRL '+' will make text larger, and CTRL '-' will make text smaller.
Help
The Help section exists to help you find your way to key information in the site.
We've done our best to ensure that this website is as accessible as possible, but if you find any accessibility barriers that affect or prevent your use and enjoyment of the site, please let us know.
Email: info@quintpub.co.uk
Tel: +44 (0)20 8949 6087
Fax: +44 (0)20 8336 1484
Quintessence Publishing Co., Ltd
Grafton Road
New Malden, Surrey
KT3 3AB
United Kingdom
New Customers
As a new Quintessence customer, you will need to register your details to set up an account with us.
To set up a new account, please follow the 'REGISTER' link at the top of this page. To register we require a valid email address and a billing address that corresponds with the address at which your debit/credit card is registered.
As you browse through the store you can 'ADD TO BASKET' your chosen items. You can add or remove items at any time, prior to completing your purchase at the 'CHECKOUT'. The site will store your preferences, making it possible for you to make your purchases instantly.
Once your order is submitted, a confirmation message will be sent to your registered email address. You can keep yourself updated by using the 'LOGIN' page. Our site is secure, and we will only take payment on despatch of your item.
International customers
You will be charged a shipping cost for the total weight of your order. Orders will be despatched using international couriers or airmail. Upon entering the shipping country, deliveries enter the postal system of the country concerned. Orders should reach you within seven days of despatch for European destinations, and within 14 days of despatch for the rest of the world.
VAT
The prices payable for goods are as set out on the website, and VAT will be added where applicable (books are currently zero rated, but VAT applies to multimedia). Customers ordering for delivery outside of the UK will be responsible for payment of any local taxes payable including VAT and will be required to pay extra for delivery and clearance where necessary.
Customs Charges
If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance are the customer's responsibility. Quintessence has no control over additional charges in relation to customs clearance. We recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.
Delivery information
Each item on your order will be charged and shipped out to you, as soon as it is available in our warehouse or as specified in your order.
Please ensure that your shipping address details are correct, as they are copied directly from the information you give us when submitting your order. We are not responsible for orders with incorrect or missing information should they not reach you.
Please be aware that the following delivery times are included as guidelines, and actual delivery time will depend on stock availability.
If not all items on your order are in stock, we will ship what we have available and remaining items will be sent out as soon as possible.
Delivery Costs
Delivery costs for your order will be shown on the checkout page.
UK deliveries
You will be charged a shipping cost for each item placed on your order. Orders under 1kg will be despatched using Royal Mail. Orders over 1kg and up to 30kg will be shipped by courier, within 10 days of your order. This method is fully secure, and we can track and trace the order for you. Orders sent via this method will require a signature upon receipt, so please ensure you provide an address where someone is present during the day.
VAT
The prices payable for goods are as set out on the website, and VAT will be added where applicable (books are currently zero rated, but VAT applies to multimedia). Customers ordering for delivery outside of the UK will be responsible for payment of any local taxes payable including VAT and will be required to pay extra for delivery and clearance where necessary.
Standard Overseas Airmail
You will be charged a shipping cost for the total weight of your order. Orders will be despatched using international couriers or airmail. Upon entering the shipping country, deliveries enter the postal system of the country concerned. Orders should reach you within seven days of despatch for European destinations, and within 14 days of despatch for the rest of the world.
Overseas Courier Delivery
You will be charged a shipping cost for the total weight of your order. Orders will be despatched using DPD, DHL, Skynet, or TNT. These methods are fully secure, and we can track and trace the shipment for you. Orders placed by these methods should reach you within five days of despatch for European destinations, and within 10 days of despatch for the rest of the world. Orders sent via these methods will require a signature upon receipt, so please ensure you provide an address where someone is present during the day.
Returns
We are happy to refund or exchange any products that are returned to us within 21 days, if they are in perfect condition. Please send items to the following address, quoting your order number and specifying any items you wish in exchange.
Quintessence Publishing Co Ltd
Quintessence House
Grafton Road
New Malden
Surrey
KT3 3AB
UK
For high-value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.
For return of faulty or damaged goods, please contact us on +44(0)20 8949 6087 for authorisation before returning your goods.
Students and member discounts
Student discounts are available on books, journal subscriptions and conferences. To subscribe to a journal/conference at the student rate, please select the student price when making your order. We also require verification that you are a student, so please follow your order with an email copy of your student identification to info@quintpub.co.uk. Alternatively, please send a copy to:
Quintessence Publishing Co Ltd
Quintessence House
Grafton Road
New Malden
Surrey
KT3 3AB
UK
If you are a member of certain dental societies or associations, you may be eligible for a member discount. Please add the names of the societies or associations to which you belong in the appropriate area during the checkout process. If a discount is applicable, this will be applied once we have received your order.
For Quintessence events, a discounted price may be available for members of certain societies. If you are a member, please select the specific member price option when completing your order. If you are ordering more than one place at a conference, please select the appropriate membership for each delegate.
Subscription services
Online access information (English journals)
Online access to English journals is granted only to the subscribers of the (printed) journal as a free, additional benefit.
Available are:
• The Journal of Adhesive Dentistry
• Oral Health & Preventive Dentistry
• The International Journal of Esthetic Dentistry
• International Journal Computerised Dentistry
• International Journal of Oral Implantology
• Chinese Journal of Dental Research
• Quintessence International
• The International Journal of Periodontics & Restorative Dentistry
• The International Journal of Prosthodontics
• The International Journal of Oral & Maxillofacial Implants
• The Journal of Orofacial Pain and Headache
• Journal of Aligner Orthodontics
• Journal of Craniomandibular Function
For non-English language journals, please visit your regional Quintessence office.
New Users
Are you a current Quintessence journal subscriber, but have not yet used the online editions? Please register for your personal username and password to get the most out of your subscription (requires customer account number).
To obtain access to your journals please follow these two steps:
1. Registration
Use your customer account number (found on your invoice) to log in and create a username and password of your choice. It may take a few days until the username and password are ready to use for login.
Please do not share these numbers with anyone, as access to your account by any other party will result in the invalidation of your access code to the online edition.
Please be advised that Quintessence Publishing respects your privacy and takes the security of your information very seriously. We will not disclose your personal data to third parties. We therefore take several responsible steps to ensure that your data remains confidential and that its integrity is maintained.
2. Login
With your chosen username and password you can access the online versions of the journals to which you subscribe. Visit the journal's website, log in and enjoy reading articles online.
Renew Subscriptions
Don't let your subscription expire! You will receive an invoice towards of the end of your current subscription. Prompt payment will ensure continuity of delivery and online services. For any renewal queries, please contact ajohnson@quintpub.co.uk.
Subscribe
Would you like to receive Quintessence publications? Use this area to order a print journal subscription and get online journal access as well (for each journal you have subscribed to, online access takes one to two weeks for processing).
Back issues
For back-issue availability, please contact ajohnson@quintpub.co.uk, or your regional Quintessence office.
Forgotten Your Password?
For current subscribers who have an online account, but have forgotten your user name and/or password please use the website's feature to reset your password below the login form..
Claims for non-receipt
Please contact ajohnson@quintpub.co.uk regarding claims for non-receipt. Claims for missing journals will be serviced only within 6 months of publication date. Otherwise, single-issue price will be charged on missing issues.
Changes of address
Please send address changes to ajohnson@quintpub.co.uk, or Quintessence Publishing Co Ltd, Quintessence House, Grafton Road, New Malden, Surrey, KT3 3AB, UK.
Institutional IP-based access
How does Institutional IP-based online access work?
This service is provided from our German Quintessence office. When a user visits the website, the Quintessence server checks to see if the requesting computer is listed with internet IP addresses provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember.
Problems with online access
If you experience any problems with online access, or have any other technical queries, please contact us.
As a librarian, do I need a username and password to access the online journals?
Individual users at institutions do not need usernames and passwords if you have submitted authorised IP addresses. As a library administrator you will need your username and password to update your registration account details.
I am a librarian and I need to change the IP address details that Quintessence has registered for my institution. What should I do?
Please send IP address details by email to us.
My institution has a subscription to a Quintessence journal and access to the website, but I am not able to see the full text of articles. I am prompted for a username and password. Why is this happening?
When this happens, it means that the IP address for your machine is not being recognised by our computer. This failure may be caused by one of the following:
• Your institutional subscription has not yet been activated.
• The person who activated the online subscription did not enter in all necessary IP addresses for your institution. Please talk to your librarian and let them know you are having difficulties.
For other subscriber services and information, please contact us at ajohnson@quintpub.co.uk, or your regional Quintessence office.
